Shipping Policy
Effective date: September 15, 2026
Thank you for shopping with naní cosmetics. This Shipping Policy explains where we ship, how orders are processed, how shipping charges and delivery estimates are determined, and what to do if there is a problem with your shipment.
Where We Ship
We currently ship only to eligible addresses within the United States. A shipping address is eligible when an available shipping method appears during checkout.
We do not currently offer international shipping. We may expand our shipping destinations in the future.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and federal holidays. Processing time is the time needed to verify, prepare, and package your order before it is transferred to the shipping carrier.
Orders placed after normal business hours, on weekends, or on holidays begin processing on the next business day. During launches, promotions, restocks, holidays, or periods of unusually high order volume, processing may take longer. If a material delay affects your order, we will contact you using the email address or telephone number provided at checkout.
Processing time is separate from carrier transit time.
Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery windows are displayed at checkout based on the destination and order details. Orders may be shipped through USPS, UPS, or another suitable carrier.
Standard domestic delivery generally takes approximately 3–7 business days after the carrier receives the package. This is an estimate and not a guaranteed delivery date. If an expedited option is available, its price and estimated transit time will appear at checkout.
Carrier transit times may be affected by weather, holidays, service interruptions, high shipping volume, natural disasters, government actions, or other circumstances outside our reasonable control.
Shipping Charges
Shipping charges are calculated or displayed at checkout before payment is completed. Charges may be based on the shipping method, destination, package size or weight, order value, or an applicable promotion.
If free or discounted shipping is offered, the qualifying amount and other conditions will be displayed on the Site or at checkout. Unless stated otherwise, taxes and previously purchased gift cards do not count toward a free-shipping minimum. Promotional shipping offers may be changed or discontinued for future orders.
Order Confirmation and Tracking
After placing an order, you will receive an order-confirmation email at the address provided during checkout. When the order ships, you will receive a shipping-confirmation email containing available tracking information.
Tracking activity may take up to 48 hours to update after a label is created. A shipping-label notification does not necessarily mean that the carrier has already scanned or received the package.
Please check your spam or junk folder if you do not see an expected confirmation. You are responsible for providing a complete and accurate email address and telephone number so that we and the carrier can communicate with you about the delivery.
Address Accuracy and Changes
Please carefully review your name, apartment or unit number, street address, city, state, and ZIP Code before completing checkout.
If you notice an error, contact us at support@nanicosmetics.com as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order begins processing or ships.
If an order is returned because the address provided was incorrect or incomplete, the delivery was refused, or the package was not claimed, we may refund the eligible product price after receiving and inspecting the package. Original shipping charges are nonrefundable, and any return or reshipping cost is the customer’s responsibility unless the address error was caused by naní cosmetics.
We are not responsible for delivery problems caused by inaccurate information submitted with the order, except where applicable law provides otherwise.
Split Shipments
We may ship items from the same order separately. If we split an order, you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping solely because we divided the order into multiple packages.
Delayed Shipments
Delivery dates shown at checkout or by a carrier are estimates unless expressly identified as guaranteed. Once a package has been transferred to the carrier, carrier delays may be outside our direct control, but we will provide reasonable assistance when possible.
If we cannot ship your order within the timeframe promised at purchase, we will notify you of the delay, provide an updated shipping estimate, and offer any cancellation or refund rights required by applicable law.
Packages Marked Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:
- Confirm that the shipping address on your order is correct.
- Check around the delivery location, mailbox, parcel locker, building office, household members, and nearby neighbors.
- Allow up to one business day because some carriers scan packages shortly before final delivery.
- Contact the carrier using the tracking number.
- If the package remains missing, contact us promptly at support@nanicosmetics.com with your order number and tracking information.
We will review the circumstances and may ask you to cooperate with a carrier inquiry or provide additional information. Replacement or refund eligibility will be determined based on the investigation, the delivery information, the circumstances of the loss, and applicable law. naní cosmetics does not guarantee replacement or refund for packages confirmed as correctly delivered and subsequently lost or stolen.
Lost Packages
If tracking has not updated for an unusual period or the carrier confirms that a package was lost in transit, contact us at [CUSTOMER-SERVICE EMAIL]. We will work with the carrier and, when the loss is confirmed, provide an appropriate replacement or refund.
Please do not submit a payment dispute while an active carrier investigation is underway without first contacting us, as doing so may delay resolution.
Damaged, Defective, or Incorrect Shipments
Inspect your order promptly after delivery. If a product arrives damaged, defective, or different from what you ordered, contact us at [CUSTOMER-SERVICE EMAIL] within 7 calendar days of delivery. This timeframe matches our Return and Refund Policy.
Include your order number and clear photographs of:
- The affected product
- The product packaging
- The shipping box or mailer
- The shipping label
Do not use or discard the affected product or packaging while we review the claim. If we confirm that the product arrived damaged or defective or that we sent the wrong item, we will provide an appropriate replacement or refund and cover any required return-shipping cost.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after an order has entered processing or shipped.
Once an order has shipped, an eligible return is governed by our Return and Refund Policy. Customers are responsible for return-shipping costs unless the return resulted from an error by naní cosmetics or the product arrived damaged or defective.
Returns
This Shipping Policy does not replace our Return and Refund Policy. Standard returns must be requested within 15 calendar days of delivery, and products must be unopened, unused, and otherwise eligible under that policy. Customers are responsible for standard return-shipping costs.
Contact Us
For shipping questions, contact:
Luxe Cosmetics LLC dba naní cosmetics
Email: support@nanicosmetics.com
Website: https://nanicosmetics.com