Return & Refund Policy

Effective date: September 15, 2026

We hope you love your naní cosmetics purchase. Because cosmetics are personal-use products, we can accept returns only when the requirements below are met.

15-Day Return Window

You have 15 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the product must be:

  • Unopened and unused
  • In its original packaging
  • In the same condition in which it was received
  • Complete with any seals, protective coverings, accessories, and promotional items intact
  • Accompanied by the order number or other proof of purchase

For health, hygiene, and safety reasons, we cannot accept cosmetics that have been opened, swatched, tested, applied, or used.

Starting a Return

Before mailing anything back, contact us at support@nanicosmetics.com within the 15-day return window. Include your name, order number, the product you wish to return, and the reason for the return.

If the return is eligible, we will provide return authorization and mailing instructions. Returns sent without prior authorization may not be accepted. Do not send a return to an address shown on a product package or shipping label unless we specifically instruct you to use that address.

After your return is approved, it must be shipped within the timeframe stated in our return instructions.

Return Shipping

Customers are responsible for all return-shipping costs. Original shipping charges are nonrefundable unless the return resulted from an error by naní cosmetics or the product arrived damaged or defective.

We recommend using a trackable shipping method and retaining your receipt and tracking number. naní cosmetics is not responsible for a return that is lost, misdirected, or damaged during return transit. Please package the product securely.

Return Inspection

All returned products are inspected before a refund is approved. Our receipt of a returned package does not guarantee a refund.

If we determine that a returned product has been opened, used, swatched, tested, altered, is missing packaging or components, or was damaged after delivery, the return will be rejected. No refund will be issued, and the customer will remain responsible for the full purchase price of the product.

An ineligible product will not automatically be mailed back. If you would like it returned to you, you may be required to pay the additional shipping cost. If we do not receive a response or payment within the timeframe provided in our notice, we may dispose of the ineligible product where permitted by law.

Refunds

If your return is approved after inspection, we will issue a refund to your original payment method for the eligible product price, less any nonrefundable shipping charges.

Please allow up to 10 business days after we inspect and approve the return for naní cosmetics to process the refund. Your bank or card issuer may require additional time to post the credit to your account.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at support@nanicosmetics.com.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, contact us at [CUSTOMER-SERVICE EMAIL] within 7 calendar days of delivery. Please include your order number and clear photographs of:

  • The affected product
  • The product packaging
  • The shipping box or mailer
  • The shipping label

Do not use or discard the product or packaging while we review your claim. If we confirm that the product arrived damaged or defective or that we sent the wrong item, we will provide an appropriate replacement or refund and will cover any required return-shipping cost.

Damage caused after delivery by misuse, improper storage, an accident, unauthorized alteration, or normal wear is not considered a product defect.

Items That Cannot Be Returned

The following are not eligible for a standard return:

  • Opened, used, swatched, or tested cosmetics
  • Products returned more than 15 days after delivery or requested outside the return window
  • Products not purchased directly from nanicosmetics.com
  • Gift cards
  • Free gifts, samples, or promotional items
  • Products marked “final sale” at the time of purchase
  • Products damaged, altered, or improperly stored after delivery
  • Items returned without the original packaging, seals, or required components

If you purchased a naní cosmetics product from another retailer, contact that retailer and follow its return policy.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes or cancellations after an order has entered processing or has shipped. Once shipped, an eligible product must be handled under this Return and Refund Policy, and the customer is responsible for return shipping.

Legal Rights

Nothing in this policy limits any nonwaivable rights or remedies available under applicable consumer-protection law.

Contact Us

For return questions or requests, contact:

Luxe Cosmetics LLC dba naní cosmetics
Email: support@nanicosmetics.com
Website: https://nanicosmetics.com